1-866-590-4476

FAQs

When can I place my order?

You can place your order any time - any day; however, we only process orders Monday through Friday, from 8 am to 5 pm EST.

What form of payment do you accept?

GPM Express accepts VISA, MasterCard, American Express, and Discover.

How do you customize the marketing materials?

GPM Express will customize your marketing materials with your logo, name, phone number, website address, and when applicable, your photo and special offer. Please email your logo to info@goldenproportions.com as a high-resolution eps or Adobe Illustrator file. Submit your photo as a high-resolution 300 dpi digital image.

Can I make additional changes to the copy/text to any of the marketing materials?

The cost of customizing the marketing materials with your logo, name, phone number, web address, photo, and offer is included in the fee.  A limited amount of custom changes can be made at a cost of $75 per product ordered.

Once I purchase an item from GPM Express, do I have exclusive rights to those materials in my market area?

GPM Express materials are available to all dentists in all areas. There is a chance – however slight – that another dentist in your area may purchase the same materials. If you would like to have exclusive, custom marketing materials, simply call us to discuss your needs at 1-866-590-4GPM.

Once I place my order, how long will it be until I receive my marketing materials?

If you are ordering the pieces as design files only, you will receive them for approval by email in three business days. If your order includes printing, please allow an additional 7-10 business days plus time for ground shipping (avg. 5 – 7 days).

In what format will I receive my final files?

Your files will be printer and/or publication-ready. All you have to do is take them to your printer or submit your file to your publication of choice. The file format will depend on the product.  

  • Print Ads and Postcards will be sent as a high-resolution pdf.
  • Patient Referral Packages, Professional Referral Pads, Wall Art, and Banners will be delivered to you in their printed form and ready to use. No file will be sent. The orientation (horizontal or vertical) as shown on the site is the orientation in which your items will be sent. 

How will my wall art images arrive?

All images are available in 16″ x 24″ or 24″ x 36″ sizes for dramatic impact and mounted on Gatorboard. Gatorboard is much stronger than foamcore but about the same weight and resists warping better. You will have to attach mounting brackets and/or frame to the art. The orientation (horizontal or vertical) of the image you select will arrive in the orientation as shown on the website.

How do I know you received my order?

We are open Monday – Friday 8 am – 5 pm EST. Once you place your order you will receive an order confirmation email. Orders placed on the weekend will be processed on the following business day. If you do not receive an email from GPM within 24 business hours of your order, please contact GPM at 1-866-590-4GPM (4476).

Can I add my logo to the wall art? 

Yes, but a $75 customization fee per order will apply.

How do I order reprints?

Please call our office to reprint. Call 1-866-590-4476.

Looking for a custom design? 

Not able to find what you need at GPM Express? Golden Proportions Marketing can provide completely custom dental marketing, too. Visit our website, www.goldenproportions.com or call 1-866-590-4476, today!

All material is copyrighted property of GPM and may not be used or duplicated without payment and/or permission.