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When can I place my order?

You can place your order on GPM Express any time of any day; however, we only process orders Monday through Friday, from 8 am to 5 pm.

What form of payment do you accept?

GPM Express accepts VISA, MasterCard, American Express and Discover.

How do I know that you received my order?

We are open Monday – Friday 8AM – 5PM EST. Once you place your order, a GPM representative will contact you within 24 hours. Orders placed on the weekend will be processed on the following business day. If you do not hear from a Project Manager within 24 hours of your order, please contact GPM at 1-866-590-4GPM.

How do you customize the marketing materials?

GPM Express will customize your marketing materials with your logo, name, phone number, web address and when applicable, your photo and offer. Please submit your logo to us in a high-resolution eps or Adobe Illustrator file; submit your photo as a high-resolution 300 dpi digital image.

Can I make additional changes to the copy/text of any marketing materials?

The cost of customizing the marketing materials with your logo, name, phone number, web address, photo and offer is included in the fee. Limited custom changes can be made and are $75 per product ordered.

I have a specific service to sell that is not covered in the GPM Express marketing materials. What can I do?

GPM is happy to create a fully custom marketing piece for you. Simply call us at 1-866-590-4GPM.

Once I purchase marketing materials from GPM Express, do I have exclusive rights to them in my market area?

GPM Express materials are available to all dentists in all areas. There is a chance – however slight – that another dentist in your area may purchase the same materials. If you would like to have exclusive, custom marketing materials, simply call us to discuss your needs at 1-866-590-4GPM.

Once I place my order, how long will it be until I receive my marketing materials?

If you are ordering the pieces as design files only, you will receive them for approval by email in three business days. If your order includes printing, please allow an additional 7-10 business days plus time for ground shipping (avg. 5 – 7 days).

In what format will I receive my final files?

Your files will be printer and/or publication ready. All you have to do is take them to your printer or submit your file to your publication of choice. The file format will depend on the product.

  • Print Ads and Postcards will be sent as a high resolution pdf.
  • Google Review Campaign, Patient Referral Packages, Professional Referral Pads, Wall Art and Banners will be delivered to you in their printed form and ready to use. No file will be sent.

How quickly will my marketing materials be printed?

Before GPM Express sends your order to print, we will email you a final pdf proof of the piece for your approval. We will follow up with a call once we email the files to confirm receipt of email. Please email your approval and/or changes within 24 hours. Printing then takes 7-10 business days from approval date.

How do I order reprints?

Call our office to reprint. Call 1.866.590.4476

All materials customized in 3 days or less. * This material is copyrighted property of GPM and may not be used or duplicated without payment and/or permission.